Last updated September 8, 2026
Contact
Tell us which step stopped helping. A short, anonymized example is more useful than a real employee time card.
Email MallowDesk
Use gensio.support@gmail.com and include Mallow Hours in the subject. This support inbox is shared with Gensio.
Helpful details
Include your browser and device, whether the card was weekly or biweekly, the action you took, and the exact error text. For calculation issues, use invented times that reproduce the discrepancy and say whether Ends next day or a manual adjustment was enabled.
Keep private records private
Do not send actual employee names, pay rates, attendance records, downloaded CSV files or JSON backups. There is no account password for Mallow Hours and support will never request one.